Return Policy

We are sure that you will like the jewellery you buy from us. But you have the right to return any products purchased within 14 calendar days and request their exchange or refund. After 14 calendar days from the day the product has been received by the user, no right of return can be granted.

The returned products must be at the same condition that they were shipped from Veronica’s Jewellery and received by the client, complete and without any signs of damage. The packaging must be the one used for the delivery of the goods and in perfect condition. Returns which do not cover the above conditions Will Not be Accepted, and will be returned to the client at his cost.

Returns Will Not be Accepted of products specifically customised for the clients, and products which physically show signs of use.

Refund for purchases made in Veronica’s Jewellery online shop will be agreed with the client to choose a convenient way to return the money.

How to return or exchange the jewellery

You just need to call us on +30 697 7628009 and inform about your intentions or text us on a direct message to our official Facebook or Instagram page.

You will need to send the product to us by courier, registered post or bring it to our store.